From drop-off to collection, clearly managed.
Tap&Ticket gives customers a live digital ticket when they drop off an item, while businesses manage every job from one simple dashboard.
- Plans from £9 per location/month
- Unlimited tickets for your first three months
- Tap&Ticket stand sent within 3–5 working days
See Tap&Ticket in action
Follow the customer and business journey from the first tap through to collection.
Open your drop-off link
Open linkStep 1 of 5
Tap at the counter
The customer taps the Tap&Ticket stand with their phone. No app, paper ticket, form, or QR code is needed.
The customer journey
- Step 1
Tap the stand at the counter
One tap with an iPhone or Android on the small Tap&Ticket stand. No app to download, no form to fill in, no QR code to scan.
- Step 2
Staff register your item
The person behind the counter adds what you've left with them while you're still standing there.
- Step 3
Your live ticket appears
Your phone shows a digital ticket with the business name, your item, the current status and your collection code.
- Step 4
Status updates by itself
Received, In progress, Ready for collection — the ticket keeps itself up to date. Nothing to refresh, nothing to chase.
- Step 5
Keep it in Apple Wallet
Optionally add the ticket to Apple Wallet so the status is on your lock screen and updates when it changes.
- Step 6
Show your code to collect
When you come back, show the collection code. No paper receipt to find at the bottom of a bag.
Everything stays on your phone
Customers do not need to download an app, create an account, complete a form, or keep hold of a paper receipt. Their live ticket stays available in their browser and can be added to Apple Wallet.
Give customers a better drop-off experience
Customers tap the Tap&Ticket stand, receive a live digital ticket on their phone, follow progress without calling, and show their collection code when they return.
Tap&Ticket uses built-in NFC technology to connect the customer's phone with their digital drop-off ticket. NFC is short-range contactless technology. When the customer taps their phone on the Tap&Ticket stand, their phone reads the Tap&Ticket link and displays it. The customer taps the link to open their drop-off page. Customers do not need to download an app, create an account, complete a form, or scan a QR code to start.
No app for customers. No paper collection slips. No complicated customer setup.
The business journey
- Step 1
One permanent Tap&Ticket stand on the counter
Your business gets a single Tap&Ticket drop-off stand. It's set up once and never needs changing or reprinting.
- Step 2
Drop-offs land in your queue
Every tap creates a new drop-off in your dashboard, ready to be turned into a job.
- Step 3
Register the item in seconds
Add the item description, the customer's details, the job value and an optional estimated completion date.
- Step 4
Move the job through statuses
Received, In progress, Please contact us, Ready for collection. Every change is logged and pushed to the customer instantly.
- Step 5
Customer records build themselves
Repeat customers are matched automatically by name, email or phone, so you get a simple history without extra admin.
- Step 6
Collect and close
Find the job by its collection code, hand the item over and mark it collected. Done.
Simple for your team
Staff see new drop-offs immediately, create jobs from one dashboard, update customers as work progresses, and complete collection using a simple collection code.
Ready to replace paper tickets?
Tap&Ticket gives your team one clearer way to manage drop-offs, customer updates, and collections from the moment an item is handed over.
- Customers keep their ticket on their phone
- Staff see new drop-offs immediately
- Live updates reduce avoidable customer calls
Do I need an app?
No. The ticket opens in your phone's browser.
Where does my ticket live?
In your browser, and in Apple Wallet if you add it.
Do I need to sign up?
No account, no forms, no email required.
Ready to make every drop-off simpler?
Tell us about your business and Tap&Ticket will set up your online portal, prepare your Tap&Ticket stand, and get your team ready to start.
- 1
Request access
- 2
We set up your portal
- 3
Receive your Tap&Ticket stand and get started
Plans from £9 per location/month.
Unlimited tickets included for your first three months.
Need help before getting started?
Contact the Tap&Ticket support team at hello@tapandticket.com
Contact support