Live digital tickets
Replace paper tickets with a simpler way to capture, manage and track every job, and interact with your customer.
Tap&Ticket helps service and repair businesses move from paper tickets to live digital records. Customers tap their phone on the Tap&Ticket counter stand, you add their details in your portal, and they get a live status ticket in their Apple Wallet.
A clearer way to run every job
Replace paper tickets, job sheets and handwritten records with one dependable view of the work.
Process orders faster
Customers walk in, tap once and get their ticket on their phone. They are notified when their item is ready to collect.
Reduce admin
Keep a clear digital history of every ticket, including submitted details, updates and key timestamps.
Understand your jobs
See jobs that are running, overdue and ready for collection in one place, so every employee can manage workload and spot delays.
Analyse your customers
A built-in customer system helps you understand your customers and automatically recognise their loyalty.
Built for service businesses
Made for repair shops, field-service teams, engineers and businesses that still use paper tickets or job sheets.
How it works for businesses
From setting up your counter stand to keeping every customer up to date.
Set up your access
Request access and we will set up your business, then send your counter stand and portal login details.
Place your Tap&Ticket stand
Put the stand wherever customers interact with you, such as reception, a service counter or a workshop.
Tap to start a ticket
A customer taps their phone on the Tap&Ticket counter stand. A new job opens in your portal, you add the details and their unique ticket is created.
Manage the live ticket
Update the repair or service in your portal. The customer receives a notification and their Apple Wallet ticket changes to show when to contact you or collect.
Built for
Simpler for your customers
No app, no paper. Simpler, better.
Customers simply tap their phone on the Tap&Ticket counter stand, wait for you to create the job in your portal, then their page refreshes and they get a live ticket to add to their Apple Wallet.
No app
Tap their phone on your Tap&Ticket counter stand and the ticket opens in the phone browser.
No paper
No printed tickets, handwritten job slips or paperwork to lose.
Get status updates
View the status of belongings, knowing when it's ready or if customers need to contact you. No more unnecessary calling to get an update.
Simple details
Collect only the information needed for that job or service.
Ready to set up your business?
Request access and we'll create your portal, owner account and pre-configured Tap&Ticket stand — usually within 3–5 working days.
Request access