Legal
Data Retention and Deletion Policy
Effective date: 26 August 2026
Last updated: 26 August 2026
Tap&Ticket is an early-stage software project operated by the individual identified in the applicable agreement. Tap&Ticket is currently being provided to selected businesses as a free pilot.
1. About this policy
This policy explains how long Tap&Ticket keeps personal data and what happens to it when it is no longer needed. It applies to the data we control and to the data we process on behalf of pilot businesses.
2. Our principles
We keep personal data only for as long as it is needed for the purpose it was collected for, and then delete or anonymise it. Because Tap&Ticket is currently a free pilot, retention is tied to the life of the pilot and of each business account.
3. How long we keep data
| Type of data | How long we keep it |
|---|---|
| Access requests and enquiries | While we handle your enquiry and for a short period afterwards, so we can follow up and keep a record of the conversation. |
| Business account data | While the business account is active. |
| Ticket, job and customer data | While the business account is active and the business needs it to serve its customers. The business, as data controller, decides when individual records are no longer needed. |
| Sign-in and security records | For a limited period, to keep the service secure and investigate misuse. |
| Billing records | Not applicable during the free pilot — no businesses are charged and no billing records are kept. |
4. When the pilot or an account ends
When a business account closes or the pilot ends, we delete or anonymise the account's personal data within a reasonable period, unless the law requires us to keep it. Before closure, the business can ask for a copy of its data in a commonly used electronic format.
5. Backups
Deleted data may remain in system backups for a limited period until those backups are overwritten. Data in backups remains protected to the same standard as live data and is not restored except for disaster recovery.
6. Deletion requests
To ask for your personal data to be deleted, email hello@tapandticket.com. If your data is held by a business that uses Tap&Ticket, you can also contact that business directly, as it is the data controller for its customers' data.
7. Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with its effective and last-updated dates.
8. Contact
Questions about retention or deletion? Email hello@tapandticket.com.
Questions about these terms or your data? Contact hello@tapandticket.com.